We want your experience with Evercrest Pantry Co. to feel clear, reliable, and stress-free. If something isn’t right with your order, we’re here to help.

1. Return Window

You may request a return within 30 days of receiving your order.
Returned items must be:

• Unopened
  
  
• In original condition
  
  
• In original packaging
  
  

Because our products are food items, we can only accept returns that meet these requirements.

2. Non-Returnable Items

For safety and quality reasons, the following items cannot be returned:

• Opened or used products
  
  
• Unsealed food items
  
  
• Gift cards
  
  

3. Refunds

Once we receive and inspect your return, we will notify you of its approval or rejection.
Approved refunds will be issued to your original payment method within 5–10 business days.

Refund processing times may vary depending on your bank or payment provider.

4. Damaged or Incorrect Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery.
Include:

• Your order number
  
  
• A brief description of the issue
  
  
• A clear photo of the item or packaging
  
  

We’ll arrange a replacement or refund as quickly as possible.

5. Exchanges

We offer exchanges only for items that arrived damaged or defective.
Please reach out to us before sending anything back.

6. Shipping Costs

• Original shipping fees are non-refundable.
  
  
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
  
  

7. How to Start a Return

To begin a return, contact us at support@evercrestpantry.co with your order number and a brief explanation of the issue. Our team will guide you through the next steps.